Return Policy
Return Policy
At Imperiumbands we want you to be completely satisfied with your purchase. If you are not 100% satisfied with your order, you can return the item within 30 days of receipt.
Returns Policy
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
Returns process
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Contact Us:
Please send an email to info@imperiumbands.com with your order number and details of the product you wish to return. -
Return Authorization:
We will send you instructions and a return authorization. -
Postage costs:
Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. -
Inspection:
Once we have received and inspected your return, you will receive an email confirmation. -
Refund:
If your return is approved, we will process the refund and credit your original payment method.
Late or Missing Refunds
If you have not received a refund after a reasonable period of time:
- Check your bank account.
- Contact your credit card company (it may take some time before the refund is officially processed).
- Please contact us at info @imperiumbands .com if the problem persists.
Swap
We do not offer direct exchanges. If you need a different size, color or style, please follow the returns process and place a new order.
Damaged or Defective Items
Did you receive a damaged or defective item? Please contact us immediately at info @imperiumbands .com for assistance.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a credit for the value of the returned item. Once your return is processed, we will send a gift certificate via email or post.
To ask
If you have any questions about our return policy, please feel free to contact us at info @imperiumbands .com .
Thank you for choosing Imperiumbands!